Monday, April 1, 2013

AMERICA'S WORST BANK? --- According to MONEY.MSN.COM and the CFPB

www.CharlesJeromeWare.com

According to money.msn.com (03-29-2013, article by Aimee Pichi), and based largely upon its predominant share of consumer complaints filed with the Consumer Financial Protection Bureau (CFPB), America's worst bank is Bank of America (BAC-0.41%).

This distinction coincides with bank of America's consistent image as one of the "most disliked companies in America".

But the newly released database of complaints from the Consumer Financial Protection Bureau is giving some numbers and perspective to just exactly how much people revile Bank of America.

The bottom line? The hate is fairly staggering.

The biggest share of complaints consumers lodged during the past 16 months were targeted toward B of A, according to an analysis of the data from The Wall Street Journal.

Nearly 23% of the 90,000 complaints were tied to B of A, while Wells Fargo (WFC -0.32%) came in second place with 14% of total complaints, and JPMorgan Chase (JPM +0.60%) placed third, with 11%, The Journal found.

Many complaints leveled at Bank of America are tied to mortgages, with about one-third of overall mortgage gripes linked to the bank. It's the legacy of the bank's purchase of mortgage lender Countrywide Financial, called "the deal from hell" by the Boston Business Journal.

The bank has booked more than $40 billion in expenses tied to the Countrywide purchase since 2010.

[www.CharlesJeromeWare.com; money.msn.com/now/post/aspx/ "Hate Bank of America?  Join the Crowd"/3-29-2013; online.wsj.com/article/3-29-2013/ "BofA Tops Financial-Complaint List"; www.masslive.com/business-news/01-14-2013/"Editorial: Bank of America's acquisition of Countrywide Financial the worst deal ever"]

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